Privacy Policy
This Privacy Policy explains how Neosphere Inc., a Delaware C-Corporation, operating the ShopMine marketplace and related websites, software, tools, and services (collectively, the “Service”) (“ShopMine,” “we,” “us,” “our”) collects, uses, shares, retains, and protects information about you. It applies to buyers, sellers, Shop owners, browsers, users of AI features, AI tools acting on a user’s behalf, and visitors to our website. This Policy is notice of our practices; where applicable law requires consent, we request it separately.
1. The information we collect
1.1 Information you give us directly
Account information
- Email address, display name, and any handle or organization name you choose;
- Authentication information from third-party sign-in providers you elect to use, including your provider-issued account identifier, email address, display name, profile image, and proof needed to complete sign-in; we do not receive your password for that provider;
- Account authentication identifiers and session or security information needed to protect and maintain your account;
- Communication preferences, language, and timezone.
Seller onboarding information
If you set up a payout account to withdraw seller earnings, our payment providers may collect identity, tax, banking, and payout information directly from you. ShopMine receives limited account, verification, and transaction information needed to provide payment and payout services, but does not receive complete bank-account numbers.
Buyer payment information
If you save or use a payment method, our payment providers collect and process the underlying card or bank details. ShopMine receives limited payment-method and transaction information needed to provide the Service, but does not receive complete card or bank-account numbers.
Shop, profile, and listing content
When you create a Shop, maintain a profile, or publish a listing, we receive the details and content you submit, including Shop and profile names, descriptions and images; listing titles, descriptions, images, files, pricing and restrictions; contact information you choose to publish; and digital assets uploaded for Data listings. Shop, profile, and listing content you publish is public and may be searchable, viewed by AI tools, or copied into search-engine and other third-party caches that we do not control.
Order and fulfillment information
To complete an order or an eligible return we collect the information necessary to fulfill it: shipping names and delivery or seller return addresses for Physical Goods; the offered pickup area, seller contact phone number, and coordination instructions for hand-to-hand fulfillment; and the files or access details needed for Data listings. Sellers may optionally submit a pickup photograph as part of the order record. These photographs are not public or displayed to buyers. Avoid including faces, identity documents, or unnecessary personal information.
Communications and AI conversations
We collect messages you exchange with our support or trust-and-safety teams and conversations you have through ShopMine’s browser and machine-facing AI features. AI conversation data may include your prompts and messages, generated responses, conversation history, attachments, referenced Shop, listing, or order information, requested or completed actions, and the account, session, and authorization information needed to carry out your request. We retain these communications under Section 4.
1.2 Information we collect automatically
- Device and connection. IP address, user-agent, operating system, device type, browser, language, referring URL, and similar technical signals.
- Usage and diagnostics. Interactions with the Service, including pages and listings viewed, searches and actions performed directly or through authorized agents, feature usage, and technical diagnostic information.
- Transaction and fulfillment activity. Order, payment, shipping, return, refund, balance, and payout records, including related status and timing information, marketplace fees, shipping charges, penalties, credits, and adjustments.
- Cookies and similar technologies. Authentication and guest-session cookies or local browser storage used to keep you signed in, maintain a guest conversation, and preserve necessary interface state. You can control these technologies through your browser; disabling them may break parts of the Service. We do not use them for cross-context behavioral advertising.
1.3 Information about AI interactions and guest sessions
When you use an AI feature, or an AI tool uses the Service on your behalf, we collect the interaction and context categories described above to generate a response, preserve conversation continuity, carry out requested actions, secure the account, and support transactions. We treat that information as your information under this Privacy Policy. If you use browser chat as a guest, we also assign session and conversation identifiers and collect the same interaction information to operate that guest conversation.
1.4 Information from third parties
- Payment partners. Payment providers give us transaction, verification, dispute, payout, and fraud-prevention information.
- Sign-in providers. If you sign in using a third-party provider, that provider sends us the identifiers and basic profile data described in Section 1.1.
- Carrier partners. For Physical Goods, shipping carriers provide fulfillment information.
- Fraud-prevention and compliance providers. Providers that help screen transactions, detect fraud, or verify identity give us related verification and risk information.
- AI service providers. Providers supporting automated features return generated content, action results, and safety or diagnostic information associated with your request.
2. How we use information
We use the information described above to:
- Operate and provide the Service, including creating and displaying Shops, organizing and displaying listings, maintaining AI conversation continuity, and carrying out requested actions;
- Process payments, payouts, refunds, disputes, and applicable taxes;
- Fulfill and support orders and communicate their status;
- Authenticate users and authorized agents and manage permissions;
- Detect, investigate, and prevent fraud, abuse, prohibited listings, sanctioned-party transactions, account takeover, and other security events;
- Provide support, respond to questions, handle order-support workflows, and run trust-and-safety reviews;
- Send transactional messages (order updates, security alerts, refund notices, policy notices) and, where you have opted in or where the law permits, product or marketing messages you can unsubscribe from at any time;
- Analyze, evaluate, and improve the Service and its automated features;
- Comply with law, court orders, regulatory requirements, and our agreements with payment partners.
2.1 Legal bases for processing (EEA / UK)
Where the EU or UK General Data Protection Regulation applies, our legal bases are: (a) performance of a contract (operating the Service and your transactions); (b) compliance with a legal obligation (tax, anti-fraud, sanctions, record-keeping); (c) our legitimate interests (operating, securing, and improving the Service, fighting fraud, marketing in a balanced way); and (d) your consent, where required (for example for marketing in some jurisdictions). You may withdraw consent at any time without affecting prior lawful processing.
2.2 AI model training and improvement
We may use public Shop and listing content, structured marketplace information, and aggregated or de-identified interaction information to develop, evaluate, and improve features and automated systems used to operate and protect the Service. We do not use the raw content of private AI conversations, private attachments, or personal order or payment information to train ShopMine models unless you deliberately submit that content as feedback for that purpose and we obtain any consent required by law. This does not prevent us from using private conversation content to generate your requested response, maintain continuity, provide support, investigate abuse, or evaluate a specific incident.
2.3 No sale of personal information
We do not sell personal information as defined by applicable privacy laws. We do not engage in cross-context behavioral advertising. We do not share personal information for the purpose of targeted advertising.
3. How we share information
3.1 Service providers (processors)
We share personal information with service providers that support hosting, storage, analytics, communications, customer support, security, fraud prevention, identity verification, payments, fulfillment, and automated features. They process information on our behalf under contract and must protect it.
3.1.1 AI service providers
To provide automated responses and actions, we send AI service providers the information reasonably needed for the request, which may include your prompt, relevant conversation history, attachments, Shop or listing context, and relevant account, authorization, or transaction context. Their handling of that information is governed by the applicable service terms, contractual safeguards, and data controls.
3.2 Public content
Shop, profile, and listing content you publish is available to other users, visitors, authorized AI tools, and search services. Removing content from ShopMine does not immediately remove copies already made by third parties or retained in search caches, although you may ask those third parties to remove their copies.
3.3 Counterparties on a transaction
To complete an order we share the information each side needs:
- To sellers, we share the fulfillment information needed for the order, such as shipping name and address for Physical Goods.
- To buyers, we share the seller’s public listing information, fulfillment updates, and information needed to receive the purchase or complete an eligible return, including pickup instructions and the pickup contact phone number after order confirmation, or the seller’s return address when needed.
- To AI agents you authorize, we expose the listing data, order data, and confirmation details necessary for the agent to complete the workflow you delegated to it. You are responsible for the agent’s downstream handling of that data.
3.3.1 Payment partners
We share transaction, account, and verification information with payment providers as necessary to process payments and payouts, prevent fraud, resolve disputes, and meet legal obligations. Their privacy policies govern their processing.
3.4 Carriers
For Physical Goods we share shipping details with the carrier used for the shipment.
3.5 Legal, safety, and compliance
We may disclose information when we believe in good faith that disclosure is required by law, regulation, subpoena, warrant, or court order, or is necessary to enforce our Terms, to investigate or prevent fraud or abuse, to comply with sanctions and other regulatory regimes, or to protect the rights, property, or safety of ShopMine, our users, or the public.
3.6 Corporate transactions
If Neosphere Inc. is involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred to the counterparty. We will require the recipient to honor this Privacy Policy or to give affected users notice of any change.
3.7 With your consent or at your direction
We may share information with other parties where you direct us to do so (for example, by enabling an integration) or where you otherwise consent.
4. How long we keep information
| Category | Retention |
|---|---|
| Account data (email, display name, authentication identifiers) | While the account is active and afterward as reasonably needed to resolve open transactions, protect the Service, respond to requests, and meet legal obligations. |
| Shop, profile, and listing content | For as long as the content is published or the account remains active, plus the period needed to honor open orders, resolve disputes, prevent abuse, and meet legal record-keeping. Third-party caches and copies may persist after removal. |
| Order, payment, balance-adjustment, and tax records | At least seven (7) years, to meet tax and financial-services record-keeping obligations. |
| Support communications | As reasonably needed to address the request, resolve an open support, refund, or chargeback matter, prevent abuse, and meet legal obligations. |
| AI conversations and attachments, including guest conversations | While the account or guest conversation exists and afterward as reasonably needed for continuity, support, safety, fraud prevention, or legal obligations. Valid deletion requests are handled as described in Section 5.2. |
| Usage, diagnostic, and security records | As reasonably necessary to operate, secure, and improve the Service, prevent abuse, and meet legal obligations. |
| Payment-provider identity and payout data | Retained by the provider under its policy; ShopMine retains limited records needed to provide the Service and comply with law. |
| Aggregated or de-identified information | May be retained where it no longer reasonably identifies an individual. |
5. Your rights and choices
Depending on where you live, you may have some or all of the rights described below. We will not discriminate against you for exercising any of them. To exercise a right, contact support@shopmine.ai. We may need to verify your identity before fulfilling the request, and we will respond within the period required by applicable law (typically within 30–45 days).
5.1 Access, correction, portability
You may request a copy of the personal information we hold about you, correct inaccurate information, and request a portable copy in a commonly used, machine-readable format.
5.2 Deletion
You may request deletion of your personal information, including private AI conversation content and Shop, profile, or listing content associated with you. We will honor the request except where retention is required to: complete open orders; comply with tax, accounting, or financial-services obligations; resolve support requests or chargebacks; prevent fraud or abuse; or meet other legal requirements. A guest user may submit a request by contacting us with enough information to locate the relevant conversation.
5.3 Opt-out and limit-of-use
You may opt out of non-transactional communications via the unsubscribe link in any marketing message or by contacting support@shopmine.ai. We do not engage in cross-context behavioral advertising or in “sales” or “sharing” of personal information as defined by California, Delaware, Virginia, Colorado, or Connecticut law; you nonetheless have the right to confirm that.
5.4 Withdraw consent
Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect prior lawful processing.
5.5 Right to appeal
If we deny a privacy request, you may appeal by replying to our response. If unsatisfied, you may contact your local data-protection authority (for EEA / UK residents) or, for U.S. state residents, your state attorney general (for example, the Delaware Department of Justice).
5.6 Delaware residents
Under the Delaware Personal Data Privacy Act (DPDPA), you have the rights described above, including the right to opt out of targeted advertising, the sale of personal data, and profiling that produces legal or similarly significant effects. ShopMine does not currently engage in those activities.
5.7 California residents
Under the California Consumer Privacy Act, as amended by the CPRA, you have the rights to know, delete, correct, opt out of the sale or sharing of personal information (we do not sell or share), limit use and disclosure of sensitive personal information, and to non-discrimination. Categories collected in the last twelve months include identifiers, commercial information, internet or other electronic activity, shipping-location information when you provide a delivery address, professional or business information, and inferences derived from those categories. We have not sold or shared personal information for cross-context behavioral advertising in the last twelve months. You may designate an authorized agent.
5.8 EEA / UK residents (GDPR)
You have the additional rights to restrict processing, object to processing based on legitimate interests, and lodge a complaint with your local supervisory authority. Our lawful bases are described in Section 2.1.
5.9 Virginia, Colorado, Connecticut, and other U.S. state residents
You have rights substantially similar to those described above, including access, correction, deletion, portability, and the right to opt out of targeted advertising, sales, and certain profiling. Contact support@shopmine.ai to exercise them.
6. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we process. No system is fully secure, and we cannot guarantee absolute protection.
6.1 Breach notification
When required, we notify affected users and authorities without undue delay and within applicable legal timeframes.
7. International data transfers
ShopMine is based in the United States. Your information may be transferred to, processed, and stored in the United States and in other countries where our service providers operate. Some of these countries may not have the same data-protection laws as your country. International transfers are subject to safeguards required by applicable law.
8. Children
The Service is not directed to and is not intended for children under 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete it and terminate any associated account.
9. Third-party links and integrations
The Service may link to or integrate with third-party services that we do not control. We are not responsible for their privacy practices. Review their privacy policies before engaging with them.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Non-material updates take effect when posted. For material changes, the notice will state the effective date and, where required by law, we will give at least thirty (30) days’ advance notice via the Service or by email. Where a change requires consent, we will request it separately.
11. Contact us
For questions, to exercise your privacy rights, or to submit a data-protection request: